RHS WATER AND SEWER

This Privacy Policy (“Policy”) outlines the privacy practices of RHS Water & Sewer (“RHS,” “we,” “us,” or “our”) regarding the collection, use, and sharing of personal information when you visit our website (the “Site”). Your prior activities on the Site may have been governed by an earlier version of this Policy. If you have questions about our offline privacy practices, please contact us directly.

From time to time, we may update this Policy to reflect new or unanticipated uses of your information that were not previously disclosed. If our information practices change materially, we will post the changes on our Site and revise this Policy accordingly. Additionally, if we have collected personally-identifying information from you, we will notify you and obtain your consent before using your personal information in new ways.

What Information Do We Collect?

Personal Information:

We collect personal information that you choose to provide to us through your activities on the Site, such as requesting services, scheduling appointments, or providing feedback. This information may include your name, email address, postal address, phone number, and other contact details. If you make a purchase, we will also collect your payment information, which is processed by a third-party payment processor.

If you apply for a job through our Site, we may collect your contact information and job experience for employment consideration. Successful candidates may be required to possess a valid driver’s license and pass pre-employment drug screening and background checks, including driving record and criminal history. Optional information regarding gender, race, disability, and other demographic-related details may be collected through a third-party tool and is processed only for legitimate employment-related purposes.

We use the Google Maps Geolocation API to retrieve location-specific information when you make service requests. This may include your estimated latitude/longitude, zip code, city, and state. Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy) also apply and can be accessed at Google Maps Terms.

Other User Information We Collect:

For each visitor to our Site, we automatically collect certain potentially identifying information and store it in log files. This may include your browser type and version, operating system, referring/exit pages, date/time stamp, and frequency of visits. We collect and store this information only in aggregate form; it is not connected to individual users’ personal information.

Cookies:

A cookie is a small text file stored on a user’s computer that recognizes your IP address for record-keeping purposes. We use session cookies to make it easier for you to navigate our Site and track user activity. Cookies will expire when the browser cache is cleared.

Our advertising partners may also place cookies on your computer. These cookies help us understand your interests based on your interaction with our Site, and allow us to display relevant advertising to you as you browse other sites. Our ad partners do not collect any additional personal information beyond what is described in this Policy.

Portions of our Site may contain tracking technologies implemented by our contractors or franchisees, such as cookies, web beacons, or Facebook Pixel, to track user activity on our Site in connection with their marketing initiatives. Data collected through these technologies is subject to the respective contractor’s or franchisee’s privacy practices.You can reject cookies through your browser settings. If you reject cookies, some areas of our Site may have limited functionality.

Analytics:

We use tools like “Google Analytics” to understand how users interact with our Site, including how often they visit and which areas are of greatest interest. This information, such as your domain type, IP address, and clickstream data, is collected to help us improve the Site. We do not combine this data with personally identifiable information. For more details, visit Google Privacy.

“Do Not Track” Signals:

We do not currently recognize browser “Do Not Track” signals. We adhere to the practices outlined in this Policy.

How Do We Use and Share the Information We Collect?

We store and process your personal information to fulfill orders, provide locally relevant information, assist with promotions and recruitment, respond to inquiries, and provide other services through the Site. We may also send you information and marketing materials that we believe will interest you. You can opt out of marketing emails at any time using the unsubscribe link provided; however, we may still send transactional emails related to services you’ve requested.

We share your information with our contractors and franchisees to facilitate scheduling and service delivery, provide feedback, and other relevant activities.

Job applications submitted through the Site are forwarded to the appropriate contractor or franchisee for review. Your application information is used solely to evaluate your qualifications for employment.

Payment information shared for purchases is processed by a third-party provider to complete the transaction.

We also use the information we collect to analyze trends, administer the Site, track user movement, and improve the Site’s functionality.

In the event that our company is sold or involved in a business transaction, customer information may be one of the assets transferred.We do not rent or sell your email addresses, postal addresses, or telephone contact information to unaffiliated third parties, except as described in this Policy.

How Long Do We Keep the Information We Collect?

We retain your personal information as needed to maintain our relationship with you and to improve our services. Customer service histories are maintained for continuity and excellence in service. We do not retain geolocation information collected through the Google Maps API.

Security

The security of your personal information is important to us. We follow industry standards to protect the personal information submitted to us and guard it against loss, misuse, or alteration. All network connections are secured with SSL certificates using SHA-256 encryption.

Please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

How to Correct Information

If you wish to update or correct any personal information we have about you, please contact us at [email protected]. To process your request, please provide sufficient information to identify you in our records. We may request additional information to verify your identity before disclosing or modifying any information in our possession.

Links to Third-Party Sites; Information about Independent Franchisees’ and Contractors’ Sites

This Policy applies only to information collected by this Site. Our Site may contain links to other websites (“Linked Sites”) that are not owned or controlled by us. We do not control the collection or use of information that occurs during your visit to Linked Sites. We encourage you to read the privacy policies of any Linked Sites you visit.

Some of our contractors and franchisees may have their own privacy policies. We encourage you to review these policies if you visit their sites.

SPAM

We do not engage in bulk email solicitations that you have not consented to receive (“Spam”). We do not sell or disclose customer lists or email address lists to unrelated third parties. Except as provided in this Policy, we do not share your personal information with third-party advertisers.

California Privacy Rights

California’s “Shine the Light” Law: Pursuant to California Civil Code Section 1798.83, California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the contact information below.

California Consumer Protection Act (“CCPA”): Under the CCPA, California residents have additional rights regarding their personal information. Please refer to our CCPA Notice for details, including how to exercise these rights.

Questions About Our Privacy Policy and PracticesIf you have any questions about this Policy or our privacy practices, you may contact:

RHS Water & Sewer

Atlantic Highlands, NJ 07716

Phone: 848-272-2758

Email: [email protected]

Effective DateThis Policy was last modified on 8/2/2024. This version of the privacy policy replaces and supersedes any prior privacy policies applicable to the Site.